CRASH Network is asking collision repair professionals to consider its 2022 “Insurer Report Card” survey, to assist better inform consumers about their choices.
The annual survey gives repair professionals the chance to grade the performance from the auto insurers of the state. In a typical year, a lot more than 1,000 repair professionals play in the survey.
“No one sees every day which insurers really support their promise to deliver top-quality repairs and customer support after an accident better than those providing that collision repair work,” said John Yoswick, the editor of CRASH Network.
“The 'Insurer Report Card' helps the repair industry get that unique perspective to vehicle owners, and gives the highest-graded insurance providers another way to communicate what sets them in addition to the companies that receive lower grades from shops,” Yoswick said.
Grades from the “Insurer Report Card” are now integrated into the car insurance rankings of Forbes Advisor, which offers independent information to assist consumers with their financial decisions.
Insurers like Chubb and Acuity which have consistently received top grades tout that within their marketing and social networking, Yoswick said.
Repair professionals “have an insiders' view of insurer utilization of lower-quality repair parts, whether insurance providers encourage the utilization of proper repair procedures, and whether insurers have quick and satisfactory claims processes for customers,” Forbes Advisor tells its readers.
In the present ratings, Forbes Advisor gives Erie Insurance five from five stars, in part because it received an A- grade from collision repair professionals. However, repair professionals’ C- grades for GEICO and Allstate led to those insurers’ four- and three- star ratings, respectively.
The survey asks collision repairers to grade each company based on how well the insurers’ claims practices help ensure quality repairs and customer service. By assigning insurers a grade from A+ to an F, shops allow consumers know which insurers push for quality repairs and supply great customer service when consumers possess a claim – and which don’t.
This year among 75 insurers scored by CRASH Network, only New york Farm Bureau, Chubb, Erie and Michigan Farm Bureau received grades in the “A” range.
“Because each state has a different mix of insurers, the 'Insurer Report Card' allows repairers to grade insurers specific for their state,” Yoswick said. “As previously, we're asking about more than 160 different auto insurance companies across the nation, making it far more extensive than any similar surveys, which generally concentrate on just the 10 largest national insurers. The results from the 'Insurer Report Card' might help consumers know, for example, if some smaller or regional insurers they might 't be as familiar with are actually efficient at looking after customers.”
In the current rankings, not just one of the 10 largest companies cracked the top 40.
The “Insurer Report Card” survey, open only to collision repairers, may take as little as 3 to 5 minutes to complete , and all sorts of individual shop grades and identification information will remain confidential.
Shops that complete the “Insurer Report Card” and supply an e-mail address is going to be sent the results to see their clients, at no cost, once they are compiled.
CRASH Network suggests that the report card be completed by shop owner, manager or estimator who is most acquainted with the claims handling practices from the insurers the store commonly interacts with.
